Every morning on the way to work I hear the Amanda talking on the radio commercials for Grappone. She talks of family values, fair dealings and how its all transparent. We came to Grappone from what I heard on those commercials,(nice job Amanda) and from a friend of mine Danielle Antoine and her husband also had great things to say about their purchase at Grappone as well. We bought a vehicle because of the sale person Emma and how kind and professional she was with us and also how highly she spoke of how she is treated as an employee of Grappone, I VALUE THAT IN A COMPANY. I test drove a vehicle I liked and received a fair offer for my trade in all in the same day! So i bought the vehicle.It's important to note that I had found a better deal for the same vehicle at McFarland Ford in Exeter, (Except it was a red) but the way they did business was not what in keeping with how I would like to be treated. So I paid about $2000. more for the car I purchased at Grappone, but so far I appreciate how I was treated and how your company says it takes care of their customers. I am banking on that or I would have gotten the vehicle (red or not) at McFarland. Don't let me down! 🙂 (I talk to a lot of people everyday that will buy car's). Thank you for asking why I came and Kudos to Emma what a great representative of your company!
Fantastic experience when purchasing my certified ford
I live and work in MA, and for quite awhile have heard radio spots for Grappone. I was intrigued enough that when it was time for a "new" used car, I did some research online and made the 2 1/2 hour drive to see if the advertising was true. I can't do justice to the visit...from beginning to end, it was truly a pleasurable experience. Rob Cummings was the perfect person for me to deal with, his personality really suited mine. Lindsay and Renee were also the perfect balance of professional and warm and friendly. I drove away in my "new" car the same day, and left feeling pleased that the radio spots were in fact, true. I highly recommend Grappone, and hope that if you go, you have the good fortune to work with Rob, who made the experience fun! Michelle B.
Very good organization - Emma was detailed about the company and Low sales pressure and good follow up. Emma listened to our preferences and worked to find the right configuration.
Grappone Ford Fuel Injector replacement - They were able to despite being booked, get my car in earlier than expected to help get it back on the road sooner.
Ford F150 2017 - Customer focus was/is excellent. The no haggling was actually better than traditional buying experience. Vehicle appraisal and purchase process fair and quick.
Ford - Rob was awesome. No pressure. He was polite. Knowledgeable. My experience was one the best i have ever had buying a vehicle. They have a great team.
30K check - Everything was handled efficiently and quickly. I dropped my car off and they called me when it was ready. I didn't have to spend more than 5 minutes in the building.
A Happy Experience - The service person was very thorough and helpful. He did not pressure us in any way to make a purchase of new tires even though we need them soon. He gave us valuable information on tire brands and styles. I love your waiting room and especially the addition of the Little Library. Your restrooms are always clean. Thank you