Customer Testimonials
5 out of 5. Angela was top notch. By far my best dealership experience ever. I purchased a 2022 Bronco from out of state, and they made the entire experience painless and fun. From dealing with me over the phone, to having the vehicle and paperwork prepped upon my arrival. I was in and out in 30 minutes. If I buy another Ford, I’m driving the 3 hours to Grappone again.
We bought a new F350 today and it was such a pleasure to work with Sarah and Brandyn. Absolutely the best experience we’ve ever had purchasing a vehicle. Not only were they professional but we enjoyed their company while waiting. Sarah was so informative and helpful. Grappone Ford is lucky to have Sarah and Brandyn on their staff. Kathy Davis
I came to Grappone Ford for a check engine light hoping whatever the problem was, was covered under my extended warranty. They took my car in, ran the codes and sent Greg T. to give me the bad news. Remorsefully, Greg told me it would cost $400 to fix and it was not covered under my warranty. Because the problem was not covered under warranty I was also responsible for the diagnostic fee. I asked what the exact problem was and he told me he would go find out the exact part that needed to be replaced. He came back, asked ...
Truly a seamless experience from on line to phone to in person a service level that is rare today.
There is absolutely no pressure to buy with Grappone's. Our salesman Kurt was outstanding and great to deal with. Would highly recommend buying your next vehicle from Grappones.
I’m very happy with the service and professionalism by everyone at Grappone Ford..I definitely would recommend anyone to use Grappone Service for their vehicle. Getting reminders via text is a great tool to remind you have an appointment coming up..All in all I give a 10+ out of ten for there support.👍👍👍⛄️🎅🏻🎄
Quick easy Brandon was great no fuss liked the commercial end of the buying procedure
Great service! Sales folks are kind of shady, but not to bad overall. Would rather deal with the Mazda folks than Ford...
buying my new truck at Grappones was an easy pleasant experience, I really appreciated the they came out with all their regular offers like extended warranty, etc. but unlike other dealers around there was no pressure or repeated attempt to talk me into it. They added a few extra's I wanted, leather and bedliner, truck came back looking great. Everyone I dealt with made the whole process easy and stress free, found them all very professional and courteous, I would definitely recommend Grappone to anyone looking for a new vehicle
Since the purchase of my first ford since my 1968 mustang, I am extactic with the service at Grappone Ford in Concord NH.
Always a great experience with Grappone, I have leased my last three vehicles from Grappone and they always go above and beyond to find the right vehicle for me. Staff is so friendly and all departments are very knlowedable!!
Grappones always delivers top quality workmanship and excellent customer service. I can always trust their recommendations.
Sales rep was friendly and knowledgeable. Only issue was the length of time to delivery.
Grappone dealerships are the best in the business, There employees really care about repairing our vehicles and doing the right thing everyday. Hard to find good honest car repair these days so feel confident about choosing Grappone.
everyone from Amanda, Adam, Greg, Frank , Scott and Larry were all wonderful and made a stressful situation turn out very good. Can't give enough thanks to all of you. Not all of you are in the pictures but you all get 5 stars
Everyone was great form the beginning-Making my appointment, To the end-Picking upmy vehicle. The service advisor kept me informed and the Service was complted right the first time. The little things, like returning my auto light switch back on was gtrat. It is the little things that cont.
Service staff, Amanda and Seth were quick friendly and got me in and out as quick as possible when I showed up 30 minutes before my appointment. 👍 5 stars for the staff and technicians.
Joe is the best, this is the second time we purchased a vehicle with him. He is a Mazda guy but he helped us buy two fords. Thank you joe
Great group of people front start to finish, did what another Ford dealer refused to do, was communicative through the whole thing. Will use Grappone from now on, still have issues with the truck but have since new.
Warm, compassionate about my family's needs. Willing to help where ever he could through the buying process. I still need a instruction manual just figured a 2021 Ranger was so new that it was online. AMAZING improvement to the older rangers. No disrespect, I owned four before this one. Last words. You felt like you were safe, and being well cared for.
great service, Mickey was the salesman and he did a great job helping us through the whole process.
Great service. They can to my work and picked up my truck and did the service and brought it back!
Great service. Friendly staff. We have customers for many years and purchasef a number of vehicles. Kudos😊😊
They were friendly and professional when entering without an appointment and managed to get my truck up and fixed in a timely manner. Thanks
purchase and service at Grappone Ford has been awesome from begining on through they take good care of our f150. Very good service quick and prompt
No pressure dealership. People are super nice, easy going, and helpful! They worked with me and really earned my business. I am very happy with my purchase! 😊
Best price and customer service. I went to 5 different Ford dealerships and Grappone was the only dealership that started their price below the MSRP price. I love my Expedition.
Very professional staff. Extremely courteous and helpful. My questions were answered so that I completely understood the process. Greg Turner Excelled in good customer service
I brought my Eco sport in for an inspection. They were quick, personable and professional. The lobby was comfortable.. I look forward to bringing my vehicle there again.
I HAVE PURCHASED MY LAST FIVE VEHICLES AT GRAPPONE FORD. ALL SERVICING HAS BEEN DONE THERE ALSO. ALL PARTS OF BUYING, OWNING AND REPLACING THESE VEHICLES HAS BEEN FLAWLESS. THIS IS BECAUSE THE PRODUCT IS GREAT AND THE DEALERSHIP IS EXCEPTIONAL .
The Service Writers are all great especially Amanda xxx xxx xxx xxx xxx xxx xxx xxx xxx xxx xxx xxx xxx xxx xxd xxx zzz
Brought My F-150 in for an oil change. Service was fast and also did my 45000 service on it. Had a check engine light come on after I got home, called them brought it back and they fixed the issue in minutes. Just a loose oil cover.
Sent truck up for service and they took it in when scheduled completed service in a timely manner. Truck was returned clean and all repaired
Grappone's (Concord) Ford Service has always been and is the best!!! I doubt if my husband and I would ever consider going elsewhere!
I called them and talked to them about the recalls on a used Fusion we had purchased for our daughter. They looked up the 4 recalls, scheduled us for a during the week appointment. We dropped the car off the night before, received a call the next afternoon that all the work had been completed. They walked us thru each of the fixes and handed us the keys. Runs like a top!
Very pleased with my 2021 Ranger and Grappone Ford's sales. Even in these times of inventory shortages they gave me a discount off sticker plus factory incentive. Since the truck wasn't cleaned properly for delivery, they cleaned, detailed and filled the gas tank at a later date. I am very pleased with their follow through!
Grappone’s staff is very professional and efficient. I feel confident about having them service my 2008 F-150 which I purchased new from them. My “baby” deserves the best. That’s Grappone Ford!
I have been a loyal Grappone Ford and Toyota customer for a very long time. I am very satisfied with their work, and with their customer service. My one complaint, and it's a big one, is that the courtesy van is still not being offered. I understood why it was not during the height of the pandemic, but do not understand now. It makes it very hard for me to have work done. Unfortunately the parts for a Ford Edge recall were not in when I had my regular service which means I will need to come back. I ...
Excellent service on my 2006 Expedition...I have been a loyal customer for years. Seth has been a "rock" along with Bob....they really know their stuff.
Professional, courteous, knowledgeable. Bob Guay and his staff are top notch. Grappone Ford is a reputable dealer. My family has purchased over 12 vehicles from Grappone.
Everything is very clean and organized, we are so grateful to Sam Maloney who knows so much about these cars and all of the other paperwork! Fantastic job
The service team is very professional in handling customer and with scheduling service appointment . The service team has always preform all necessary work in a timely fashion I have never had to bring it back for rework. Thanks
Best dealership ever for service or sales. And I’ve dealt with a lot of dealerships over the years. Never has a dealership been so accommodating, highly trained, And fix it right the first time. If you have problems they take care of you.
Grappone has been maintaining my vehicle since I purchased it in 2013. It now has 100K miles, and still runs great. They are professional, knowledgeable, and to the point, and have kept my vehicle operating dependably. I will most likely purchase my next car there as well.
Recently had my 2017 Focus ST, which I bought at Grappone, in for a state inspection and they did their usual excellent job. Everyone was pleasant, there was no pressure to do any additional work and the work was completed promptly and courteously. I have always had good experiences at Grappone and I would recommend them without hesitation as a dealer top do business with.
I brought my 2008 Ranger in for leaf spring shackle replacement and it turned out that the brackets that mount the shackles to the frame were also bad. Since they quoted me a price to replace the shackles only, they replaced the brackets with no labor charge.
Fast and friendly service. Nice clean dealership. The assistant service manager followed through and let me know right away when my car was done. Very short wait time for this minor service.
Fast service very pleasant to deal with everything went very smoothly. Easy to park clean waiting area and bathrooms 😉 🙂
Service staff were friendly and professional. My service was conducted on time and efficiently. The facility was clean and all COVID protocols in place.
My service person is very helpful and a personal touch. Quick service every time! Waiting room is always clean and well spaced out seating.
The personnel are nice, and very helpful, and I was shocked when I was told that bill was free because it was my fifth visit
Everyone is knowledgeable, friendly and helpful. The showroom is clean and comfortable. Service appointments are handled in a timely fashion and necessary repairs are explained well.
Very friendly and professional service. Quick responses to all my questions throughout the truck buying process, and essentially an all around pleasant buying experience.
Fast and easy process and great customer service,I had a great truck buying experience and would highly recommend them. And goodbye other vehicles in the future.
Phone call before visit to go over what needed to be done. Scott was a great help over tire purchase. I think it was Amanda so called. Very polite. Gentleman when I returned to pick up my truck friendly and helpful.
It was quick, and painless! We knew the car we wanted and got the deal we wanted. Our rep Joe B did a great job!!
Bob is the best. He is extremely professional. He is always honest and stays in contact and updates me on my repair.
The information I received about the service before it was done was clear. I did not have to worry about hidden fees. The staff is very friendly and always ready to answer my questions.
Bob was outstanding from beginning to end. Was the first time using you for service, we will definitely be back.
I like the freedom to stretch my legs in the customer lounge and treat it like a second office during my wait.
It was organized and very quick. It was a one thousand check-up but complete and thorough. We were pleased and happy.
Easy. Friendly service. Nice waiting area. Good pricing on the service completed. It’s my third visit and I am completely satisfied.
Prompt Service, and willingness to work with me. Special Thanx to Bob and Greg, and Jared the tech. Much appreciated!
Joey was great to work with. He knew what I wanted but made a great suggestion that I loved even more! When my financing was causing issues he worked with the team to find a solution. The closing was sweet and short and both he and the woman with paperwork were great.
Everything! Like that it is not a hard sell! My wants and needs were listened to and I was given options and prices. The next day called and bought the car of my dreams! A very pleasant experience when buying a vehicle
Fixed a small problem that meant a lot to me. They did the work on time. I will come back again.
I loved how friendly the employees were and they made me feel very welcome and good about my first new car purchase.
The salesman Joe did an excellent job explaining the functions of the car to us both. He really listened well and answered all questions we had.
Bob Guay made my day by offering his time and patience to answer my many questions about my 2020 Transit Van that I had purchased elsewhere but wiil be servicing at Grappone
Friendly service. The employees were accurate explanation of items inspected and no pressure on upselling of future work just to make a buck.
My inspection and brake job were done quickly! They even took off $25 and honored a coupon that didn't pertain to my brake job.
Very helpful and knowledgeable staff. They were all quite Friendly, welcoming and very accommodating. Place was clean and safe during the pandemic.
Had an excellent experience right from the start,. The online experience was excellent. Sam my product specialist did a fantastic job. Over all I had a great experience.
Kurt was thorough and clear with the information he presented to us and he was courteous and friendly and patient as we went through paperwork and finalized the sale of our new Ford Fusion.
The staff has always been helpful and knowledgeable. I trust them to give me honest information about my vehicle and to do what’s right for me and my vehicle. I would trust no one else as I do them.
Lots of great communication from the chats while looking at inventory on line, to the scheduling of the test drive, through the sale process, to a follow up service.
Very polite, professional customer service. Very clean waiting area. Several employees said hi and greeted me as they walked by.
It was quick and professional. Kurt is the best! Great service, clean facilities. They made the process easy and I was driving a new car in under two hours!
room and solitude so I could read without any interference. Was kept abreast of issues with car. Should have free coffee for those waiting for service to be complete.
The person working was nice and helpful once i got inside. I had trouble finding the Ford service area. the service was very fast after that.
We like the no haggle buying experience. Sarah Reilly was great. We also enjoyed taking the car for the weekend.
My experience at Grappone was outstanding. Having never purchased a car before, I was pretty nervous and intimidated starting out but Brandon and the team made things so easy and comfortable. I really felt like Brandon was willing to work with me, my budget and my timeline to find a car that’s perfect for me. I appreciated how upfront and transparent he was about everything and am confident that I purchased a great certified used vehicle.
Very good buying experience. No high pressure sales including attempts to try to get us to "lease" or "finance" our purchase or pressure to buy additional products and services. A very relaxed and comfortable environment.
Pleasant atmosphere. Quality work. Well informed of everything. Informed of how long of a wait you may have. Asked if need a shuttle to anyplace close by.
Even though I added a state inspection, it was immediately handled. Excellent! I will go nowhere else for service or sales.
I like that the price is low and no sales gimmicks, also no hard sell on warranties, etc. Clinton was great to deal with! Took a little while for the truck to come in but in the end I am happy.
Everyone is very helpful and knowledgeable. I book my appointments with ease and people always seem to go above and beyond what I need. Love this dealership.
super professional given the difficult times with COVID-19. I showed interest on the website in the vehicle that I bought and I was promptly contacted to setup an appointment and had a great experience with my sales person. The process was very quick compared to experiences that I have had with other dealerships
Easy drop off and a friendly call to discuss repairs. Car was ready when stated. Will be back when needed.
Quick and friendly customer service. I loved the new reception and waiting areas at your facility. A nice addition to the dealership.
They were honest in telling me what I needed for service. I have been going to Grappone for many, many years. Everyone that I have sent here has been very pleased.
As always it was exceptional service. I just wish they provide a courtesy cleaning, even if it is just a car wash.
Was able to get an appointment easily online, my service and recall was performed in a short time.Staff were all friendly
The staff and service at Grappone Ford is fantastic. The staff continues to exceed my expectations. During my most recent service experience Greg Turner went above and beyond what was expected to assist me. He is kind, courteous and helpful.
Making the appointment was easy and everyone was so friendly. The place is always clean. The person that sold me the car was very nice
Very easy and quick registration at desk and quick turnaround on service provided on vehicle. Very friendly sfaff and clean facilities.
I had an auto emergency and the Crew helped me to set up an emergency appointment. They helped at the appointment and also importantly with follow up questions. Ten Thumbs up. Special thanks to Bron, Amanda, and Super Greg!
I was in and out of there faster than I expected, I just wish masks had been required or at the very least a separate area for those that refused to or couldn't wear one
Everyone was helpful and one great place to do business. helpful with looking into buying a new 2021 F150 come April with my trade in of my 2014 F150
Grappone excels in their customer service! I feel confident bringing my vehicle to them for any necessary repairs or service work. Fair pricing, quality work- that's what keeps me coming back!