Customer Testimonials
I received service from Erin (Belanger)? yesterday on my 2016 Ford Edge. She helped me out tremendously with a problem with my “engine splash guard” under the vehicle that was dragging after losing a couple of bolts. This happened on the highway as I was driving to a Dr appointment. I was 30 miles from home and it was so nice to know that I was in good hands with Erin. I had called before arriving and she told me to come on in and ask for her. My visit was seamless and she/service dept had me out the door within 30 ...
Thank you Seth and team. The transmission replacement was great. The loaner was excellent. Thanks can't wait to pick it up. My local dealership told me to go elsewhere and so I did.
5 out of 5. Angela was top notch. By far my best dealership experience ever. I purchased a 2022 Bronco from out of state, and they made the entire experience painless and fun. From dealing with me over the phone, to having the vehicle and paperwork prepped upon my arrival. I was in and out in 30 minutes. If I buy another Ford, I’m driving the 3 hours to Grappone again.
We bought a new F350 today and it was such a pleasure to work with Sarah and Brandyn. Absolutely the best experience we’ve ever had purchasing a vehicle. Not only were they professional but we enjoyed their company while waiting. Sarah was so informative and helpful. Grappone Ford is lucky to have Sarah and Brandyn on their staff. Kathy Davis
I came to Grappone Ford for a check engine light hoping whatever the problem was, was covered under my extended warranty. They took my car in, ran the codes and sent Greg T. to give me the bad news. Remorsefully, Greg told me it would cost $400 to fix and it was not covered under my warranty. Because the problem was not covered under warranty I was also responsible for the diagnostic fee. I asked what the exact problem was and he told me he would go find out the exact part that needed to be replaced. He came back, asked ...
Truly a seamless experience from on line to phone to in person a service level that is rare today.
There is absolutely no pressure to buy with Grappone's. Our salesman Kurt was outstanding and great to deal with. Would highly recommend buying your next vehicle from Grappones.
I’m very happy with the service and professionalism by everyone at Grappone Ford..I definitely would recommend anyone to use Grappone Service for their vehicle. Getting reminders via text is a great tool to remind you have an appointment coming up..All in all I give a 10+ out of ten for there support.👍👍👍⛄️🎅🏻🎄
Quick easy Brandon was great no fuss liked the commercial end of the buying procedure
Great service! Sales folks are kind of shady, but not to bad overall. Would rather deal with the Mazda folks than Ford...
buying my new truck at Grappones was an easy pleasant experience, I really appreciated the they came out with all their regular offers like extended warranty, etc. but unlike other dealers around there was no pressure or repeated attempt to talk me into it. They added a few extra's I wanted, leather and bedliner, truck came back looking great. Everyone I dealt with made the whole process easy and stress free, found them all very professional and courteous, I would definitely recommend Grappone to anyone looking for a new vehicle
Since the purchase of my first ford since my 1968 mustang, I am extactic with the service at Grappone Ford in Concord NH.
Always a great experience with Grappone, I have leased my last three vehicles from Grappone and they always go above and beyond to find the right vehicle for me. Staff is so friendly and all departments are very knlowedable!!
Grappones always delivers top quality workmanship and excellent customer service. I can always trust their recommendations.
Sales rep was friendly and knowledgeable. Only issue was the length of time to delivery.
Grappone dealerships are the best in the business, There employees really care about repairing our vehicles and doing the right thing everyday. Hard to find good honest car repair these days so feel confident about choosing Grappone.
everyone from Amanda, Adam, Greg, Frank , Scott and Larry were all wonderful and made a stressful situation turn out very good. Can't give enough thanks to all of you. Not all of you are in the pictures but you all get 5 stars
Everyone was great form the beginning-Making my appointment, To the end-Picking upmy vehicle. The service advisor kept me informed and the Service was complted right the first time. The little things, like returning my auto light switch back on was gtrat. It is the little things that cont.
Service staff, Amanda and Seth were quick friendly and got me in and out as quick as possible when I showed up 30 minutes before my appointment. 👍 5 stars for the staff and technicians.
Joe is the best, this is the second time we purchased a vehicle with him. He is a Mazda guy but he helped us buy two fords. Thank you joe
Great group of people front start to finish, did what another Ford dealer refused to do, was communicative through the whole thing. Will use Grappone from now on, still have issues with the truck but have since new.
Warm, compassionate about my family's needs. Willing to help where ever he could through the buying process. I still need a instruction manual just figured a 2021 Ranger was so new that it was online. AMAZING improvement to the older rangers. No disrespect, I owned four before this one. Last words. You felt like you were safe, and being well cared for.
great service, Mickey was the salesman and he did a great job helping us through the whole process.
Great service. They can to my work and picked up my truck and did the service and brought it back!
Great service. Friendly staff. We have customers for many years and purchasef a number of vehicles. Kudos😊😊
They were friendly and professional when entering without an appointment and managed to get my truck up and fixed in a timely manner. Thanks
purchase and service at Grappone Ford has been awesome from begining on through they take good care of our f150. Very good service quick and prompt
No pressure dealership. People are super nice, easy going, and helpful! They worked with me and really earned my business. I am very happy with my purchase! 😊
Best price and customer service. I went to 5 different Ford dealerships and Grappone was the only dealership that started their price below the MSRP price. I love my Expedition.
Very professional staff. Extremely courteous and helpful. My questions were answered so that I completely understood the process. Greg Turner Excelled in good customer service
I brought my Eco sport in for an inspection. They were quick, personable and professional. The lobby was comfortable.. I look forward to bringing my vehicle there again.
I HAVE PURCHASED MY LAST FIVE VEHICLES AT GRAPPONE FORD. ALL SERVICING HAS BEEN DONE THERE ALSO. ALL PARTS OF BUYING, OWNING AND REPLACING THESE VEHICLES HAS BEEN FLAWLESS. THIS IS BECAUSE THE PRODUCT IS GREAT AND THE DEALERSHIP IS EXCEPTIONAL .
The Service Writers are all great especially Amanda xxx xxx xxx xxx xxx xxx xxx xxx xxx xxx xxx xxx xxx xxx xxd xxx zzz
Brought My F-150 in for an oil change. Service was fast and also did my 45000 service on it. Had a check engine light come on after I got home, called them brought it back and they fixed the issue in minutes. Just a loose oil cover.
Sent truck up for service and they took it in when scheduled completed service in a timely manner. Truck was returned clean and all repaired
Grappone's (Concord) Ford Service has always been and is the best!!! I doubt if my husband and I would ever consider going elsewhere!
I called them and talked to them about the recalls on a used Fusion we had purchased for our daughter. They looked up the 4 recalls, scheduled us for a during the week appointment. We dropped the car off the night before, received a call the next afternoon that all the work had been completed. They walked us thru each of the fixes and handed us the keys. Runs like a top!
Very pleased with my 2021 Ranger and Grappone Ford's sales. Even in these times of inventory shortages they gave me a discount off sticker plus factory incentive. Since the truck wasn't cleaned properly for delivery, they cleaned, detailed and filled the gas tank at a later date. I am very pleased with their follow through!
Grappone’s staff is very professional and efficient. I feel confident about having them service my 2008 F-150 which I purchased new from them. My “baby” deserves the best. That’s Grappone Ford!
I have been a loyal Grappone Ford and Toyota customer for a very long time. I am very satisfied with their work, and with their customer service. My one complaint, and it's a big one, is that the courtesy van is still not being offered. I understood why it was not during the height of the pandemic, but do not understand now. It makes it very hard for me to have work done. Unfortunately the parts for a Ford Edge recall were not in when I had my regular service which means I will need to come back. I ...
Excellent service on my 2006 Expedition...I have been a loyal customer for years. Seth has been a "rock" along with Bob....they really know their stuff.
Professional, courteous, knowledgeable. Bob Guay and his staff are top notch. Grappone Ford is a reputable dealer. My family has purchased over 12 vehicles from Grappone.
Everything is very clean and organized, we are so grateful to Sam Maloney who knows so much about these cars and all of the other paperwork! Fantastic job
The service team is very professional in handling customer and with scheduling service appointment . The service team has always preform all necessary work in a timely fashion I have never had to bring it back for rework. Thanks
Best dealership ever for service or sales. And I’ve dealt with a lot of dealerships over the years. Never has a dealership been so accommodating, highly trained, And fix it right the first time. If you have problems they take care of you.
Grappone has been maintaining my vehicle since I purchased it in 2013. It now has 100K miles, and still runs great. They are professional, knowledgeable, and to the point, and have kept my vehicle operating dependably. I will most likely purchase my next car there as well.
Recently had my 2017 Focus ST, which I bought at Grappone, in for a state inspection and they did their usual excellent job. Everyone was pleasant, there was no pressure to do any additional work and the work was completed promptly and courteously. I have always had good experiences at Grappone and I would recommend them without hesitation as a dealer top do business with.
So I was having problems with my battery on Saturday, my car was having trouble starting. I sent my usual advisor (Seth Chandler) a message asking if they would have time to fit me in, my battery wasn't holding a charge. They said they would fit me in, I was also having a bucking feeling so I thought it could have been my spark plugs since they haven't been changed since I bought the car. I asked them if they have time could they do that as well. The tech Geordan Rule was amazing and did everything I ...
On May 9, I brought my Ford Edge (the second Edge I've owned) into Grappone Ford for an annual inspection and oil change. I have been a very long time customer of Grappone and always have good service experiences with the Service Department. However, my experience on May 9 was exceptional and that was due to my service advisor, Greg. I have a son who serves in the US Navy and I have a "Navy Mom" license plate bracket that was a gift from my son. I wanted to put it on my car, but couldn't because the ...
First time at Grappone. Emma was excellent in her explanations of all the various paperwork and was very thorough in her presentation even delivered my car. I also want to thank Brandon and Melissa for all their help which was greatly appreciated.
I live and work in MA, and for quite awhile have heard radio spots for Grappone. I was intrigued enough that when it was time for a "new" used car, I did some research online and made the 2 1/2 hour drive to see if the advertising was true. I can't do justice to the visit...from beginning to end, it was truly a pleasurable experience. Rob Cummings was the perfect person for me to deal with, his personality really suited mine. Lindsay and Renee were also the perfect balance of professional and warm and friendly. I drove away ...
This was my husband's first time ever buying a car with a loan attached and needless to say he was nervous....however, the moment he walked into the door the overall atmosphere was different from any other dealer ship....firstly, there's no pressure....Grappone team leaders are truly just there to help you get the best vehicle and best deal possible....their not worrying about a commission, or sale....Our team leader, Kevin kanash went above and beyond and we couldn't be more grateful or happy with our choice or experience....I highly recommend Grapevine and will ...
Gary Henry at Grappone Ford was easy to work with and a great communicator. He responded promptly to emails, and phone calls. I sold my truck to him and he made the process simple. He had everything ready before I arrived at the dealer and the whole process took less then 30 minutes. Although I did not buy a vehicle from them, selling was was simple. Thanks
Good estimating system for turn in vehicle. Very efficient financing and signing package.A bit difficult getting contact with dealer personnel due to short on help.
Dan Morgan was professional, thorough, and knowledgable! Fantastic experiience. He was informative but not pushy or aggressive whatsoever. We plan to go back to that dealership if we need another car soon. And we will recommend Dan and the dealership to friends and colleagues.
I bought a used car at Grappone Ford, and it was without a doubt the best used car buying experience I have ever had at a dealership. Their up front pricing dramatically simplifies the buying process since there is no haggling. You just keep an eye on the price for the car you want on their web site and over time it will come down to a price you can live with, at which point you march into their showroom and buy it. Just be a aware that someone else may beat you to the punch. Their prices are really ...
On short notice needed to look to purchase a vehicle. Grappone Ford was amazing to work with. Worked with my schedule to arrange for a test drive and facilitate the purchase and trade in. Throughout the whole process, Diana Hildreth was a pleasure to get to know. So happy with the whole process - Kudos to Grappone and their Team for their approach to car sales !
Been buying cars and trucks from the Grappone Family for almost 20 years. Fords, Toyotas and Hondas. Each time the staff was great. New no hassle pricing is way better than the old way of buying, and Grappones pricing is by far the best value for your dollar.
I recently purchased a new 2016 Ford Explorer Sport from Grappone Ford. From start to finish my experience was unlike any car buying experience I had before. My sales guy Spencer took care of me from the day I walked in, until the day I picked up my new car. There was no stress, no pressure, just friendly helpful service. I told Spencer exactly what I wanted, and he and the team at Grappone delivered! I am absolutely trilled with my new car. My husband will be in the market for a new truck soon and Grappone Ford is the only ...
I purchased my first brand new car from Grappone. Had the best experience I could hope for and more. My sales guy Spencer was awesome and super helpful while I was at the dealership and with questions outside the dealership. I love Grappone!!!
The team at Grappone is fantastic and professional! This was our second auto purchase with Grappone and they know how to get the job done! Thank you Grappone! You are definitely top notch.
We bought our second vehicle at Grappone because our first experience was like none before it. Ruth and John were just awesome. Ruth found us exactly what we were looking for at the price we wanted to pay, and as with our first purchase, everything went very smoothly. I would venture to say that Grappone will be our go to car dealer from now on.
The team at Grappone Ford were absolutely fantastic, especially Jillian. This was the first time I have ever had a great experience purchasing a vehicle.
Bravo Grappone! I had a great second experience with Grappone Ford and sales rep Diana Dutcher. The competitive price plus excellent customer service made going back to Grappone for my second new car in 6 months a no-brainer! Diana is phenomenal. She has an exhaustive knowledge of the Ford products she sells plus takes the time to work with the customer to assess needs and desires in a vehicle. Since I graduated school, I have bought 6 new cars from 4 dealerships and dealt with 4 different sales reps. I can say with all sincerity that I will be back to both Grappone and ...
I was lucky to find Grappone Ford. I couldn't say more positive things about this dealership. Just to name a few: The pricing was very competitive and straightforward. They offered the price quoted in the email. No bait-and-switch. I did a factory order. A discount became available after I ordered my car. Although the price had been agreed upon, they passed that saving to me. When my car came in, John thought I wouldn't like the bumper protector I'd already paid for. He wanted me to look at it before it's installed. He was right - ...
I bought a used Ford from another dealership. They offered no information about the vehicle or service for it. The folks at Grappone Ford gave it a thorough inspection. The performed a recall repair and advised me of when to expect various levels of service in the future. From their attitude you would have thought that they had sold the vehicle themselves. They made sure that I was comfortable with the vehicle before I left. They definitely have a new and loyal customer for service and future sales too.
I am so happy I went to Grappone! Dan was very nice & helpful. I went in with the intention of buying an SUV & left with one. I started my experience online & the staff made my transition from online to in person car shopping a seamless experience. I am a person with, well we'll call it less than ideal credit, and Dan & the rest of the staff I met worked hard to get me apropriate, haggle-free, affordable pricing & financing, and treated me with dignity & respect despite the fact my credit wasnt what it should ...
I had the pleasure of working with Kevin, one of the Sales Associates. He was the best sales person I worked with in my search for a new car. Considering I emailed every Ford dealer in New Hampshire, that's quite the achievement. Both times I stopped into the dealerships I felt I was in a happy, comfortable atmosphere. Every person there seemed happy, and happy to help if needed. Kevin Mull, in the Hyundai division, was friendly, pleasant, patient, and very good-natured both times I stopped into Grappone Hyundai. He was polite and showed me the features of the ...
Very professional and take care of your every need makeing your experiance at Grappone Ford, one of a kind. Just go to Grappone Ford and see for yourself. You will then find yourself given them the same score I just gave them. Today its hard to find a car dealership that keeps it simple and stay with the basic no smoke and mirrors. Everything is straight up front and if you dont understand they will clearify your question. Im a customer for life.
Staff was attentive and worked with me as I developed exactly what options I wanted. Everyone was very helpful and answered all of my questions. The financing staff was very helpful and aquired a good commercial loan rate.
This makes the second car we bought from Grappone Dealerships. Both times the sales people and dealership went out of their way to get us into the car we wanted. Diana was wonderful and even though it was Presidents Day weekend and they were busy, busy, busy, she made us feel like she had all the time in the world for us. She was attentive,friendly and knowledgeable.I will recommend Grappone to anyone who will listen. We will be back again when we need another car. Thank you Diana and Chris for a great experience.
I bought my 1st ever new car from Grappone this year. It's a 2012 Ford Focus Hatchback. Love this car! I've had an all-around great experience with Grappone, from test drive to purchase to service. I am also a repeat customer, having purchased my mother's 2008 Focus used from Grappone a few years ago. I highly recommend that anyone buying a new or used car consider Grappone as you destination!
We were looking to trade in our Ford Edge that we bought at a local dealership here in our hometown, very unhappy with the service and Edge. We called Ruth and talked with her on the phone and found a very knowledgeable, friendly person who went out of her way to answer our questions and help to make our New Escape a perfect match for us, she took the time to explain all the new features on the vehicle and we left with the feeling that if we had any questions she was there to help. When and if we ...
I was looking for a white, low milage, f-150 super crew cab online. At a good price.(of course) I found a 2011 at a dealer named Grappone in Bow, New Hampshire for nearly $4000 below kelly blue book. So i drove 2 1/2 hours from N. Adams, MA. The service i received was wonderful. My sales consultant Diana Dutcher was very helpful and knowledgeable. She even helped me remove my lumber rack from my truck in a snowstorm. Dan gelvin in financing, worked his tail off to get me the loan i needed to purchase this truck. It took the whole next day ...
Diana was great to work with in purchasing a new vehicle. She was engaging without being pushy, friendly, helpful, and worked hard to make a mutually beneficial sale. I initially ran into Diana on her day off while simply browsing the lot. She offered help but when I said that I was just looking, she made sure that I was left alone. When I decided to purchase a vehicle I sought Diana out due to her ability to honor my wishes. She didn't let me down during the negotiations either. Once again, she listened and did her very best ...
Overall, my experience was good. I felt Jason did his best to ensure my best interest. The one area I was disappointed was that the car was not completely cleaned for being a new car with 7 miles on it.I hope that this will be rectified when I return to get my car applied with the resistall.Thank you, Letty
I'm a member of USAA. My wife and I are retired teachers. We love quiet rural living and have lived in the White Mountains Region of New Hampshire for 38 years. It's quite obvious why we don't like the process of "haggling": neither of us is, or ever,was good at it. Car Buying Services such as those offered by USAA and others are much more our "cup of tea". But without the initial contact we had by telephone with Stephanie Belyea, the follow-up call of Bri on Monday (she let us know you ...
After two very frustrating attempts to come to an agreement on a deal for a new Ford Explorer with the folks at Grappone, I was ready to give up. However, shortly after he read about my experiences on Dealer Rater, I was contacted by the owner, Greg Grappone. Greg expressed his desire to learn from my experience and was still committed to winning my business. We had some productive exchanges where he suggested a few new options. While I was uneasy about returning to the dealership, I respected Greg's approach and was also drawn by the value of the &...
Scott Brannen's product knowledge was very good and the sales manager Scott brought the price in line with what I could afford. The finance professional Dan explained the extended coverages and set up financing to my specs. quickly. Vehicle pick-up was on time and all extra work was very nicely done. Scott made introductions to the service coordinator Crystal Haskell and set up preliminary service. Buying a truck had never been this easy before and I will recommend this dealership to anyone looking for a new vehicle.
First, let me preface these words that I am not a shill working for Mazda and or Grappone. A question accompanying this review is "Would you trust the integrity of a consumer review if you knew it was written in the dealership's showroom? It got me thinking that often times I believe certain companies submit reviews with decoy or shill advertising. I am not one of these. Our family was in the market for a new vehicle that offered third row seating. Having done my own research, I found the Mazda5 offered the third row seating, good MPG, ...
We went to Grappone to trade our car for a new one. We have gone to Grappone's and worked with Ken for the past 20+ years. It is always an easy experience. We are treated fairly and with no pressure. Ken is super knowledgeable and a real pleasure to deal with. He went out of the way to track down the exact car we wanted and stayed late to accomodate our schedule. We will defiantely continue to use Grappone for all our auto needs.
I went into the sale knowing what I wanted. I had bought 2 other cars from this dealership. Sometimes the time drags while the paperwork is getting organized but John made me feel comfortable and he was very personable. The price was right, I felt like I got what I expected for my trade and then when I decided to complete the deal all the pieces fell into place without a single thought wondering if I did the right thing. I would definitely return to buy another car from John and Grappone in the future. I am intrigued by the maintenance ...
I was very pleased with the saleswoman I worked with! Ruth was friendly, knowledgeable, accommodating,and made my purchasing experience enjoyable, rewarding and at the end of the day, I was completely satisfied with both the truck that our church purchased and with Ruth's professionalism.
The quality to detail and follow through was top notch. The team I had was very friendly and helpful. They gave all the information and more on my car I could ask for. It was a pleasure to deal with them.
I was referred by USAA buying service and came down from Vermont with a specific vehicle and price in mind. the dealership worked with me and found the exact vehilce i wanted . Everyone i met was professional and friendly. We will continue to do business with Grappone.
I have been a Grappone customer for 20 yrs. I came into Grappone Ford to have the alignment and tires checked on my 2002 Hyundai Santa Fe and thought I would test drive an Escape while I waited. Bob took me over to Ruth and introduced us. Ruth is an exceptional saleswoman. No pressure, no hassle, just lot's of great answers to my questions. She really knows her Fords. It wasn't long before I was sold on the dealership as well as the car. My whole experience was positive. I had contacted Ashley via the internet last spring when I ...
After the BAD experience we had at AUTOSCARE this was a refreshing and wonderful new car experience. I will tell everyone I know to go to GRAPPONE FORD in Concord, NH
I FOUND THE SALES PERSON TO BE VERY KNOWLEDGEABLE AND FRIENDLY WITH THE DESIRE TO GIVE US THE BEST SHE COULD,ALSO WHEN DON M APPEARED TO SMOOTH THE ICING OUT MAY HAVE BEEN THE TOPPING ON A GOOD CAKE.DAN G WAS VERY PROFESSIONAL BUT DOWN TO EARTH IN THE CREDIT DEPT.KUDOS TO ALL 3 OF THEM AND GRAPPONE FORD GARY MANSON
Jason Urban was an amazing help on picking a car that would work for me and that i would like. I recommend him for anyone buying a car he is the best at what he does.
My over all experience with Grappone was great. Rob Washburn was very down to earth and didn't (B.S.)anything to make the sale. His knowlage of the vehical is outstanding. And was very helpful in taking time to explaning how to program the blue tooth function. He is an a+ sales man.
I was a first time new car buyer and interviewed several dealers to determine with whom I wanted to establish a relationship. I quickly eliminated some based on an overall reaction to an unpleasant experience in interaacting with their people. I did not respond well to high pressure tactics, lack of product knowledge or ambivalence in one case. I am not an impulse buyer but view myself rather as an educated consumer who wants courteous interaction, accurate facts and a projection that I will be a valued customer with a long relationship. Price is of course a sensitive component but ...
I found Grappone after having an unpleasant experience at another dealership. They immediately offered a far better price without any hassle or sales gimmicks. Diana was friendly and helpful from start. I have already referred a friend who was inI for the same truck I was. It appears he had a similar positive experience as he is picking his truck up tomorrow! Do yourself a favor and start your search with Grappone....you will save yourself some time, money....with no hassles. Thanks Diana....I love my new F150!!
To be honest, I was not sure of this Dealership at first. I made a deal that I had bad feelings about after and quite frankly did not fully understand. Once the dealership understood my dissatisfaction I was contacted by one of the owners who honestly wanted to make it right. Well, he did make it right and now I have to say that is a rare thing today. I have never heard of a Dealership doing that after the papers were signed. I am truely impressed!!
This was the most pleasurable car buying experience we've had. Jason was very friendly, easy going, and informative. He was patient with us as we test drove three different vehicles before deciding on one. There was no pressure and we were able to agree to a fair price with smiles on our faces. There was also no pressure in the back room - simply a straightforward explanation of the insurances and warranties available and our options. All in all, it was a great experience. I highly recommend working with Jason at Grappone Ford.