Grappone Ford Technician Appointed to National Ford Motor Company Technician Review Panel

Grappone Ford’s Senior Master Technician Brian Tuttle has been named by Ford Motor Company to this year’s National Technician Review Panel.

After attending the Ford ASSET Program in 1992, Tuttle joined the Grappone Ford team in 2003. When Amanda Grappone Osmer, fourth generation steward of Grappone Automotive Group, told staff that she wanted to see Grappone Ford represented on the panel, Tuttle was ready to apply.  His role as Technical Expert on NH’s Motor Vehicle Arbitration Board had just ended, and he was looking for a new challenge.  “I am so proud that Brian chooses to step up to challenges that improve Technicians’ work lives.  He has a real generosity of spirit, and Grappone Ford is blessed to have him on our team,” said Amanda Grappone Osmer.  

“I’m excited to be able to have a direct impact with Ford Motor Company to address issues and improve processes that will benefit Technicians, not just here at Grappone, but throughout the Ford dealer Technician community nationally,” Tuttle said after learning about his selection to the panel. 

Comprised of 21 Technicians, the TRP’s members represent their dealerships, regions, and fellow Ford dealership Technicians across the country. During their 18-month membership, these representatives will visit Ford Motor Company facilities and attend monthly meetings to provide expert input on everything from customer service and technology to Ford’s vehicle safety features.

About Ford Motor Company’s Technician Review Panel

Originally started in 2003 to review changes in Workshop Manual procedures with dealership technicians, the TRP has evolved into an important and effective forum for presenting and discussing any issues that impact dealership service technicians.

During their tenure, TRP members tour many Ford Motor Company facilities and are introduced to many processes Ford uses to develop products for dealership service technicians, including: 

    Service Publications

    Service Labor Time Standards

    Technical Hotline

    Diagnostic Hardware and Software

    Warranty Parts Analysis

    Upstream Vehicle Service Engineering